FAQ

Y1 Sport Shop serves the global hockey and padel community, including club players, team managers, and individual enthusiasts. Our partnerships with clubs like Cambridge City HC, Buckingham HC, and Cardiff Medics HC demonstrate our commitment to serving organized sports teams and individual athletes worldwide.

We specialize in premium hockey and padel equipment with global delivery expertise. Our focus on quality products like MR Series hockey sticks and Padel4All rackets, combined with our international shipping network, sets us apart as a dedicated supplier to the global sports community.

We specialize in premium hockey and padel equipment including:

• Hockey sticks (including the popular MR Series)
• Padel rackets (Padel4All series)
• Activewear and teamwear
• Accessories and gear
• Backpacks and bags

Our product selection focuses on performance-tested equipment suitable for various skill levels. Each product is carefully curated for quality and durability. For specific recommendations, please contact our support team with details about your playing style and preferences.

We ship to most countries worldwide, excluding some Asian regions and remote areas. Our global logistics network ensures reliable delivery to hockey and padel communities across the globe.

We offer two main shipping methods:

All orders require 1-2 business days for processing before dispatch. During peak seasons (like Black Friday), processing may take slightly longer. Club managers can coordinate team orders through our streamlined system.

Yes! We provide comprehensive tracking:

• Immediate order confirmation email
• Processing updates when your order moves to dispatch
• Full tracking details for all shipped orders
• Delivery notifications at key milestones

We handle all customs documentation and provide clear pricing with no hidden import fees for most destinations. Some locations may require additional customs clearance time. We recommend checking local import regulations for sports equipment in your country.

We offer a 15-day return policy from the date of delivery. If your equipment doesn’t meet expectations, we provide an easy returns process. Every product is backed by our quality assurance guarantee.

Our returns process is simple and straightforward. Please contact our support team at [email protected] to initiate a return. We stand behind every product we ship and ensure you receive equipment worthy of your game.

We accept all major payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Yes, we use secure payment processing to protect your financial information. Our checkout process is designed with security in mind, ensuring your payment details are handled safely.

Absolutely! Our system is designed with club managers in mind. We offer:

• Free shipping on orders over $50
• Streamlined team order coordination
• Bulk ordering capabilities
• Dedicated support for teamwear orders

We work closely with clubs from Cambridge City HC to Cardiff Medics HC to ensure everyone gets their equipment on time.