Privacy Policy

Last Updated: December 2024

1. Introduction

Welcome to Y1 Sport Shop (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newhockeyproduct.com and make purchases from our global sports equipment store.

As a trusted supplier to hockey clubs worldwide including Cambridge City HC, Buckingham HC, and Cardiff Medics HC, as well as individual padel and hockey enthusiasts, we understand the importance of maintaining the confidentiality and security of your data.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account on our website
• Make purchases of hockey sticks, activewear, bags, or other sports equipment
• Place team orders for clubs like Coventry & North Warwickshire HC or Cheltenham HC
• Subscribe to our newsletter or promotional communications
• Contact our customer support team

This information may include:

• Name, email address, and contact details
• Billing and shipping addresses
• Payment information (processed securely through our PCI-compliant systems)
• Club or team affiliation information
• Purchase history and preferences

2.2 Automated Information Collection

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website information
• Purchase behavior and browsing patterns

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your purchases of MR Series hockey sticks, padel rackets, and other sports equipment
• Payment Processing: To securely process payments through our 256-bit SSL encrypted system
• Customer Service: To provide support to individual athletes and club managers
• Club Management: To manage team orders and consolidated billing for hockey clubs
• Personalization: To tailor product recommendations based on your sport preferences (hockey vs. padel)
• Marketing: To send relevant promotions and product updates (with your consent)
• Security: To detect and prevent fraud through our real-time monitoring systems

4. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Payment Processors: With secure payment providers like PayPal, Visa, and MasterCard to complete transactions
• Shipping Partners: With logistics companies to deliver your orders worldwide (excluding certain remote areas)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Club Administration: Limited team order information with designated club managers for order coordination

5. International Data Transfers

As a global retailer serving customers worldwide (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place and comply with applicable data protection laws for international data transfers.

6. Data Storage and Security

We implement robust security measures to protect your information:

• SSL Encryption: All data transmitted to our site is protected by 256-bit SSL technology
• PCI Compliance: We maintain full compliance with Payment Card Industry Data Security Standards
• Tokenization: Sensitive payment information is tokenized and never stored on our servers
• Secure Storage: Personal data is stored on secure servers with limited access
• Regular Monitoring: 24/7 fraud detection and security monitoring systems

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your data to another organization
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided in Section 10.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure payment processing
• Analytics Cookies: Help us understand how customers interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to use certain features of our website, including the secure payment system.

9. Third-Party Links

Our website may contain links to third-party websites, including club websites like Bristol & West HC or Cambridge South HC. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date.

12. Contact Us

Thank you for trusting Y1 Sport Shop with your sporting needs and your personal information. We are committed to providing you with both premium sports equipment and the highest standards of data protection.