Our Commitment to Your Satisfaction

At Y1 Sport Shop, we understand that performance matters – both on the field and in your shopping experience. As trusted suppliers to hockey clubs worldwide including Cambridge City HC, Buckingham HC, and Cardiff Medics HC, we stand behind the quality of our MR Series hockey sticks, padel rackets, activewear, and sports equipment. If you’re not completely satisfied with your purchase, we’re here to help.

Return & Exchange Timeframe

You have 15 days from the date of delivery to initiate a return or exchange request. All items must be returned in their original condition – unused, unwashed, with all tags attached and in original packaging.

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

  • Your order number
  • Product name and quantity you wish to return
  • Reason for return
  • Whether you prefer exchange or refund

Step 2: Wait for Authorization

Our team will review your request within 24-48 business hours and email you a Return Authorization Number and shipping instructions. Please do not ship items back without this authorization.

Step 3: Package and Ship

Securely package the items in their original packaging, include the original invoice, and clearly write your Return Authorization Number on the outside of the package. Ship to our returns center:

Y1 Sport Shop Returns
4605 Evergreen Lane
MERIDIAN, US 39305

Step 4: Processing

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your exchange or refund according to your preference.

Refund Timeline & Methods

Refunds are processed to your original payment method:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days after return approval
  • PayPal: 3-5 business days after return approval

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Personal protective equipment that has been removed from original packaging
  • Custom team orders for clubs including Coventry & North Warwickshire HC, Cheltenham HC, and other club-specific gear
  • Products with broken seals or removed tags
  • Items that show signs of use or wear

Exchange Policy

We happily accept exchanges for size or color variations, subject to product availability. If your preferred exchange item is out of stock, we’ll process a refund instead. Exchange shipping is free for the first exchange.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Dear Y1 Sport Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Insert your order number]
Product(s) to Return: [List product names and quantities]
Reason for Return: [Size issue, damaged item, wrong product, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Club Affiliation (if applicable): [Your hockey club name]

Please provide return instructions and authorization.

Thank you,
[Your Full Name]
[Your Phone Number]

Need Help With Your Return?

Our customer service team specializes in handling returns for both individual athletes and club managers. We understand the importance of quick resolution for team orders and individual training needs.

Email: [email protected]
Response Time: 2-4 business hours during peak season
Phone Support: Available for club account managers

International Returns

As we serve customers worldwide (excluding certain Asian and remote regions), international returns are accepted following the same process. Customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping service for international returns.